Client Booking & Usage Rights Terms

These terms apply to every booking a client makes on RealShot and are part of the Terms of Service. "You" means the client who books. The details shown on your booking confirmation (the package, quantities, duration, number of locations, date, time, address, delivery time and total price) are the written scope of that booking (the "Booking").

• Photos: high-resolution JPEG files with standard color correction and exposure adjustment.
• Video: the original, unedited footage, recorded in 4K resolution, in vertical or horizontal orientation as chosen when booking.
• Anything not listed in the Booking, such as editing, retouching, color grading, music or additional formats, is not included.

• Booking for right now: travel is priced from the closest available creator, and your request is offered to them first. If they don't accept within 2 minutes, it is offered to the next closest available creator, and so on. If nobody accepts, the request closes and you are not charged.
• Booking ahead (a reservation): you pick a creator from those who can be booked for that address, and travel is priced from their home base. They have until the earlier of 12 hours or halfway to your reserved time to accept.
• If your picked creator declines or doesn't answer, your reservation is shown to other creators within 250 miles, and the first to accept takes it. Their travel is priced from their own home base. If that makes the total the same or lower, the Booking is confirmed at that price and any difference is refunded. If it makes the total higher, nothing changes until you approve the new price. You may instead decline it, and the reservation goes back to other creators at your original price, or cancel it for a full refund. If you don't answer within 1 hour (or by the reserved time, if sooner), the reservation goes back to other creators at your original price.
• RealShot never shows a creator's exact location or home base. Distances and travel are measured from an approximate point within about half a mile.

The full price is charged to your payment method when you confirm the Booking. Refunds are made only as these terms describe, to the original payment method.

• The booked time starts at the scheduled start time, whether or not you are ready.
• The Creator will wait up to 15 minutes. If you or your representative have not arrived, or the Creator cannot get access to the location, within 15 minutes of the start time, the Booking is treated as a no-show.
• Give the Creator safe, lawful access to the location, and tell them about anything that affects safety.
• A Creator may stop or refuse to film anything unsafe, unlawful or outside the Booking. If the shoot cannot go ahead because of conditions you control, it is treated as a cancellation by you.

You are responsible for:

• having the right to film at the shoot location, and getting any permits, property releases or venue approvals it requires;
• getting consent, and model releases where needed, from anyone who will appear in the footage, including any minor's parent or guardian; and
• clearing any third-party material that appears in the footage, such as music, artwork, logos or trademarks, before you use it.

RealShot and the Creator do not collect consent or model releases for you. They rely on you for these permissions and are not responsible for any claim that results from their absence.

Files are delivered by RealShot, never directly by the Creator, through a private, access-controlled link or in the app. Only you, and anyone you choose to share the link with, can open it.

Delivered files stay available for 20 days after delivery. After that, RealShot deletes its copies and cannot recover them. Download your files and keep your own backups.

Delivery times are targets measured from the end of the shoot. Delays caused by events outside our reasonable control, such as a network outage, do not count as a failure to deliver.

Bookings do not include free reshoots or revisions. Raw Capture footage is delivered unedited by design. Disagreement with creative choices, such as framing, style or which moments were captured, is not a reason for a refund.

If the Creator cancels or does not arrive, equipment failure prevents the shoot from being completed, or the files are corrupted or lost before delivery, RealShot will try to provide a replacement Creator. If a replacement is not possible, you receive a full refund.

This is your sole and exclusive remedy for these events.

Transfer of ownership: the Creator assigns all rights in the Booking Content to StudyMyVisuals LLC when it is created. Once the Booking is paid in full and the files are delivered by RealShot, StudyMyVisuals LLC assigns to you all right, title and interest in the Booking Content, including the copyright. If a Booking is refunded in full, ownership does not transfer.

Until ownership transfers, StudyMyVisuals LLC holds the Booking Content only to deliver the Booking and may not use it for any other purpose.

Your consent: RealShot and the Creator use Booking Content beyond delivering the Booking only with your consent, given separately for that use. Accepting these terms is not consent. Saying no does not affect your Booking.

Creator copies: Creators must delete every copy of the Booking Content they hold within 7 days of delivery.

To the fullest extent permitted by law, RealShot accepts no liability for any injury, death, loss, theft or damage to any person, equipment or property during or in connection with a shoot, including at or to your shoot location. Creators carry their own insurance; RealShot does not insure clients, Creators, shoots or locations.

The disclaimers, the limitation of liability and the arbitration agreement in the Terms of Service apply to every Booking.

Questions about a booking: support@realshot.app. StudyMyVisuals LLC, doing business as RealShot.